Messaging & AI
- Connect WhatsApp BusinessWhatsApp connectivity depends on your business account, number eligibility and the provider onboarding flow.
- Set up your AI receptionistGive the AI accurate business information and clear boundaries before enabling customer conversations.
- Take over a conversation from AIUse human handover when a request needs judgment, an exception or a more personal response.
- Test your AI receptionist before wider useUse realistic conversations to check qualification, business rules and human handover in both languages.
- Pause AI handling and return a conversation to staffUse human handling when a request needs judgement, a customer asks for a person or the business rules need review.
- A WhatsApp message was not deliveredCheck the individual message status before retrying. A delay is different from a confirmed failure.
- Review a WhatsApp template delivery issueBusiness-initiated messaging can depend on provider rules, template approval and customer consent. Check those conditions before retrying.