Take over a conversation from AI

Use human handover when a request needs judgment, an exception or a more personal response.

1. Read the conversation

   Review what the customer asked and what the AI has already said.

2. Use the handover control

   Switch to human handling using the action available in the inbox.

3. Check ownership

   Assign a responsible colleague if someone else will continue the conversation.

4. Resolve and document the next step

   Reply with the agreed action and keep internal context in a private note.