Run your service business from one clear place.

Sahor One is operating and payments software for service businesses. It brings customer enquiries, WhatsApp conversations, quotes, scheduling, field work, invoicing, UAE e-Invoicing and payments into one system, so the office, the field team and the owner work from the same record. It is built first for UAE home-services businesses such as AC, cleaning, maintenance, plumbing, electrical and pest control.

Service businesses that respond to customer requests, send people to real locations and bill for the work. Our first focus is UAE home services with at least a few staff: AC and HVAC, cleaning, property maintenance, plumbing, electrical and pest-control companies. If your team takes enquiries on WhatsApp, schedules visits and chases invoices, Sahor is designed for that day.

No. Your customers keep messaging you on WhatsApp. Sahor connects your WhatsApp Business number so conversations arrive in a shared inbox, where your team and the AI Receptionist reply with the customer record, job history and invoices beside them. You keep the channel customers already use and stop depending on one person’s phone to know what was said.

In most cases, yes. During setup the number is connected to the WhatsApp Business Platform. Depending on how you use it today, the number either moves from the WhatsApp Business app or works alongside it. We check this with you before connecting, so you know what happens to existing chats and nothing is switched without your approval.

Yes. Technicians use the Sahor field app on their phones. They see today’s assigned jobs, the customer, address, notes and checklist, then record photos, materials and the customer’s sign-off. The app keeps working without signal and syncs when the phone reconnects, so the office sees the job status without calling anyone.

Yes. The business app, field app and client portal work in Arabic and English, with full right-to-left layouts. The AI Receptionist replies in the language the customer writes in. Each team member can choose their own language, so an Arabic-speaking office and an English-speaking field team work from the same records.

UAE e-Invoicing replaces PDF invoices with structured invoice data exchanged through Accredited Service Providers, with tax data reported to the Federal Tax Authority. It covers in-scope B2B and B2G transactions. Businesses under AED 50 million annual revenue must appoint a provider by 31 March 2027 and start on 1 July 2027; larger businesses start on 1 January 2027. In Sahor One, e-invoices are created from your job and customer records and sent through an accredited provider, and you see each invoice’s status.

No. Sahor One is the operating software where your invoices are created and checked. Exchange and reporting run through an accredited service provider approved by the UAE Ministry of Finance, connected inside Sahor One. You do not need a separate integration project: activating e-Invoicing in your account sets up the connection.

No. When a customer pays a Sahor payment link, the payment is processed and settled by a licensed payment provider into your business’s connected account. Sahor never holds the money. It records the payment against the invoice so your team sees what is paid and what is still outstanding.

Yes. You can import customers and their addresses from a spreadsheet. Sahor matches columns during import and flags likely duplicates before anything is saved. Pilot customers can send us the file and we prepare the import with them.

Most businesses have their services, team and first real workflow running within a day. Connecting WhatsApp, payments, verification and e-Invoicing can follow as each is ready; you do not need to switch everything on at once. Pilot customers get guided onboarding, so someone from Sahor works through the setup with you.

During the pilot phase, eligible customers get 2 months of Sahor One e-Invoicing free from the day it is activated, on top of 2 months of the Growth plan free. The accredited provider service is already included in every Sahor plan.

Yes. You can move between Starter, Growth and Scale as the team grows or changes, and larger operations can talk to sales about Enterprise. We show you how billing adjusts before any change takes effect, so there are no surprises on the next invoice.

Pilot customers get guided onboarding, priority support in English and Arabic, and a direct route to the product team. We review how the first weeks are going with you and prioritise fixes and requests that come from real operations.