AI Receptionist
Be available when the customer is ready.
When a customer messages after hours, Sahor One can respond using the services, areas, hours and rules your business has approved, then pass the conversation to your team with the context intact.
My AC is running but not cooling. Can someone come tomorrow?
Sorry to hear that. Which area are you in?
Dubai Marina.
Thanks. Our team will confirm a time for tomorrow shortly.
- Service
- AC repair
- Area
- Dubai Marina
- Request
- Tomorrow
- State
- Ready for team review
Train it on your business. Keep the boundaries clear.
The AI Receptionist does not improvise your business. It works from six things you control.
- 01
Services
Only the services you list. Anything else goes to your team.
- 02
Areas
The communities and emirates you cover. Requests outside them are told so politely.
- 03
Business hours
What to say when you are open, and what to collect when you are not.
- 04
Prices it may share
Only the fees you choose, such as a call-out fee. Everything else is quoted by your team.
- 05
Booking rules
Let it offer available times, or keep booking with your team and let it collect the details.
- 06
Handoff rules
When a conversation goes to a person: complaints, unusual requests, or whenever the customer asks.
When a person takes over, nothing starts again.
The conversation, the customer and the details arrive together, so your team continues instead of asking the same questions twice.
Without context
“Hi, AC problem.”
The team starts from zero: which area, which unit, how urgent, when.
- Customer
- Returning · Arabic
- Service
- AC repair · running, not cooling
- Wanted
- Tomorrow morning
- Conversation
- Full history kept
The request arrives at night. Your team starts the morning ready.
Customers message when the problem happens, not when you open. Sahor answers in your voice and keeps the request waiting for a person.
- 21:14Customer messagesAC not cooling, asks for tomorrow.
- 21:14Sahor repliesAsks for the area and whether the unit runs.
- 21:16Details collectedService, area and preferred time on the request.
- 08:02Your team books itThe first person in confirms a slot.
Does the AI answer every conversation?
It answers the conversations your settings allow, for the services, areas and hours you set. Anything outside those rules goes to your team.
Can staff take over a conversation?
Yes, at any time. When a person replies, the AI steps back from that conversation and the history stays in place.
Can we decide which services it handles?
Yes. It only discusses the services you list, and hands anything else to your team.
Does it work in Arabic and English?
Yes. It replies in the language the customer writes in.
Can it book work?
If you allow it. It can offer available times and create a booking, or collect the details for your team to confirm. Many businesses start with the second.
What happens if it does not know the answer?
It says so, collects the details and hands the conversation to your team. It does not guess prices or promises.
Can we pause the AI?
Yes, for one conversation or for the whole business, and switch it back on when you are ready.
Does it use our business information?
It works from the services, areas, hours and rules you set in Sahor One. Your business data is not shared with other businesses.
How does it connect with WhatsApp?
It answers on your connected WhatsApp Business number. Website booking and QR requests arrive in the same inbox.
Which plan includes it?
Growth and Scale. AI usage beyond the credits included with your plan can be added.
Let the next evening enquiry get an answer.
Included in Growth and Scale. Start with your services, areas and hours, then switch it on.