Data Privacy
Your customer data is yours. Here is how we handle it.
A plain-language summary of how Sahor One handles the personal data your business and your customers share with us.
The Privacy Policy is the full legal text; this page helps you answer your own customers’ questions.
What we hold, and why
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Your customers’ details
Names, contact details and addresses, to run jobs, quotes and invoices for you.
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Conversations
WhatsApp and booking messages, so your team and the AI Receptionist can reply.
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Commercial records
Quotes, invoices and payment results, to bill and meet tax rules.
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Verification data
Identity and business checks before payments and e-invoicing, as the rules require.
How we use it
- Only to provide Sahor One to your business
- Shared with providers only for the purpose they serve
- Never sold, and never used for advertising
- AI features process content only to produce the reply or result you asked for
Access, correction and deletion
Account owners can correct records in the app at any time. To request a copy of your data or its deletion, email legal@sahorone.com. Some records, such as tax invoices, are kept for as long as the law requires.
Read the Privacy PolicyPrivacy questions
Who is responsible for my customers’ data?
Your business decides what customer data to collect and why; Sahor processes it on your behalf to provide the service. Our Data Processing Agreement sets this out.
Which providers process data?
The Subprocessors page lists each one, what it does and the data it handles.
Is my data used to train AI models?
Content sent to AI features is used to produce the reply or result you asked for, under the AI providers’ business terms. Details are in our Privacy Policy and Subprocessors page.
Questions about your data?
Email legal@sahorone.com, or book a call and we will walk your team through it.