A WhatsApp message was not delivered
Check the individual message status before retrying. A delay is different from a confirmed failure.
Open the message details
Read the status and any customer-safe reason shown in the conversation.
Check the integration
Confirm the connected number and provider authorization are still active.
Review the recipient and template
Check the phone number, consent and any template requirements shown by the provider.
Retry only after checking the cause
Avoid repeatedly sending the same message while delivery status is uncertain.