For Operations Teams
Keep today moving and tomorrow prepared.
Operations is the job of absorbing surprises: the sick technician, the urgent call, the customer who is not home.
Sahor gives you today’s picture as it changes, and tomorrow’s plan while there is still time to fix it.
- 07:45Every job assigned
- 10:15Technician off sick, 3 jobs moved
- 13:00Urgent call slotted in
- 17:30Tomorrow planned
The morning, the day and the evening
Morning: start from a real plan
Every job assigned, every technician with their list on the phone.
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Day: absorb the changes
Move, reassign and notify without a round of calls.
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Evening: close the day
Completed jobs ready to invoice, open ones rebooked.
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Before leaving: tomorrow
Gaps and unassigned jobs visible while you can still fix them.
Exceptions come to you, not the other way round
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Unassigned and overlapping jobs
Flagged on the schedule as soon as they happen.
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Incomplete job records
Missing photos or sign-off stand out before invoicing.
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Conversations waiting
Customers waiting on a reply, with who owns each one.
Questions from operations managers
Can we see the whole team’s day on one screen?
Yes. The schedule shows every technician’s jobs for the day, with status updating as the field reports back.
How do we handle a technician calling in sick?
Mark them unavailable; their jobs show as needing reassignment. Move them to others and the customers can be notified on WhatsApp.
Can operations and dispatch be the same person?
Yes. In smaller teams one person often does both. Roles can be combined or split as you grow.
Leave tonight with tomorrow already planned.
Add your team and services, and plan your first day in Sahor.