Review a WhatsApp template delivery issue
Business-initiated messaging can depend on provider rules, template approval and customer consent. Check those conditions before retrying.
Read the delivery result
Find the failed message and record the provider error, recipient reference and time. Distinguish a provider rejection from a connection problem or an incorrect destination.
Check the template and connection
Confirm that the intended template is approved and available in the correct language. Review the connected WhatsApp account and any provider restrictions shown in its management tools.
Retry only after resolving the cause
Correct the underlying issue and avoid sending repeated attempts to the customer. Use an appropriate alternative channel if a time-sensitive service update cannot be delivered.