Understand e-invoice status and payment status
E-invoice transmission and customer payment are separate workflows. Review the correct status when deciding what action finance should take.
Open the invoice record
Use the invoice reference to find the document and confirm that you are viewing the correct business and customer. Compare the outstanding balance with the provider-transmission status.
Read the provider response
A pending transmission needs monitoring; a rejection needs review of the returned reason. Do not treat a customer payment as evidence that the structured document has been accepted.
Assign the next action
Send data corrections to the responsible finance user and payment questions to the person handling collections. Keep references and timestamps when asking support to investigate a missing response.