Understand payment collection and bank settlement
A customer payment and the provider payout to your bank account happen at different stages.
Check whether the customer payment succeeded
Use the payment reference and provider result associated with the invoice. Do not infer success from a screenshot or a customer’s browser message alone.
Review the provider payout information
Open the connected provider’s authorized account tools to review settlement timing, holds or verification requests. Sahor One does not hold the customer funds.
Escalate with the right reference
Use the payment reference for collection issues and the provider payout reference for bank-settlement issues. Share only the details needed with the relevant support team.