UAE service business glossary

Accredited Service Provider (ASP)

A provider accredited by the UAE Ministry of Finance to exchange e-invoices and report them for tax. Sahor One is not an ASP; it connects to one.

AMC (annual maintenance contract)

A contract covering planned maintenance visits over a year, sometimes including parts and repairs.

B2B

A transaction between two businesses, such as a contractor invoicing a property management company.

B2C

A transaction with an individual consumer, such as a household.

B2G

A transaction with a government entity.

Call-out fee

A fee covering the technician’s travel and time to attend and diagnose, sometimes deducted if the repair goes ahead.

Checklist

The standard steps for a type of job, completed by the technician on site.

Client portal

A secure page where customers approve quotes, see visits and reports, and pay invoices.

Credit note

A document that reduces or cancels an invoice already issued, linked to the original.

Deposit

A part payment made before work starts, recorded against the invoice.

Dispatch

Assigning a job to the right technician at the right time.

E-invoice

An invoice issued as structured data and exchanged through accredited providers, not a PDF sent by email.

Emergency visit

A visit outside normal scheduling for an urgent problem, often with a published emergency fee.

First-time fix

A job completed on the first visit, without a return trip.

FTA

The Federal Tax Authority, which administers VAT in the UAE.

Handoff

Passing a conversation from the AI Receptionist to a person, with its history.

Job (work order)

A single piece of service work: what, where, when, who, and its record.

Pay link

A link on an invoice that opens the payment provider’s secure checkout.

Peppol

An international network and set of standards for exchanging e-invoices, used by the UAE programme.

PINT-AE

The UAE specification of the Peppol invoice format that e-invoices must follow.

Proof of work

Photos, checklist, materials and sign-off that show the job was done.

Quote

A priced offer the customer approves before work starts.

Recurring job

Work repeated on a pattern, such as weekly cleaning or quarterly AC service.

Service area

The communities or emirates a business chooses to cover.

Service history

The record of past visits, findings and work at a property.

Settlement

When the payment provider transfers collected funds to the business’s account.

Tax invoice

An invoice showing the details required for VAT, including the supplier’s TRN and VAT charged.

TRN

Tax Registration Number, issued to VAT-registered businesses in the UAE.

VAT

Value Added Tax, charged at a standard rate of 5% on most goods and services in the UAE.

WhatsApp Business Platform

The version of WhatsApp that lets a business number work as a shared inbox with approved templates.

UAE E-Invoicing Hub UAE VAT calculator